SMS Terms

ProDispatch sends automated SMS messages on behalf of home service businesses. This page explains how consumers are opted in, what messages they receive, and how to opt out. These terms apply to all SMS communications sent through the ProDispatch platform.

1. How You Opt In

Specifically, opt-in occurs when:

• You place a call to a home service business that has ProDispatch enabled
• The call is not answered or is missed
• ProDispatch automatically sends you an SMS on behalf of that business to acknowledge your call and assist with your service request

No additional action is required to opt in. Your inbound call to the business is the triggering event, and the first SMS you receive will include opt-out instructions.

2. What Messages You'll Receive

Once opted in, you may receive the following types of automated SMS messages from the business via ProDispatch:

• Missed call acknowledgment — an initial message confirming that your call was received and that the business will assist you via text
• Service qualification questions — follow-up questions to understand your service needs (e.g., type of issue, service address, urgency)
• Appointment confirmations — confirmation of your scheduled service appointment, including date and time
• Technician ETA updates — notifications when your technician is on the way, including estimated arrival time
• Job status updates — messages about the status of your service request, delays, or changes to your appointment

All messages are sent on behalf of the home service business you contacted. ProDispatch is the technology platform — the business is the sender of record.

3. Message Frequency

Message frequency varies based on your service interaction. A typical service interaction from initial call through appointment completion involves 3–8 messages. You may receive more or fewer messages depending on the complexity of your service request, scheduling changes, or follow-up communications.

You will only receive messages related to an active or recent service request with a business using ProDispatch. We do not send promotional or marketing messages.

4. Message and Data Rates

Message and data rates may apply. SMS messages sent and received through ProDispatch are standard text messages. Your wireless carrier's standard messaging rates apply. These are typically included in unlimited messaging plans, but if you have a limited plan, message and data charges from your carrier may apply.

ProDispatch does not charge you directly for receiving or sending SMS messages.

5. How to Opt Out

You may opt out of ProDispatch SMS messages at any time:

• STOP — unsubscribes you from all ProDispatch SMS messages
• STOPALL — same as STOP
• UNSUBSCRIBE — same as STOP
• CANCEL — same as STOP
• QUIT — same as STOP
• END — same as STOP

Opt-outs are processed immediately. If you opt out and later wish to re-engage with a business using ProDispatch, you may call them again to restart the workflow.

6. How to Get Help

If you have questions about messages you've received or need assistance:

• Reply HELP to any message — you will receive a response with contact information and opt-out instructions
• Email us at prodispatch.polsia@gmail.com — we respond within 1 business day
• Visit pro-dispatch.polsia.app for more information

7. SMS Infrastructure

ProDispatch delivers SMS messages through Twilio, Inc., our SMS service provider. Twilio processes phone numbers and message content as a subprocessor in accordance with their privacy and messaging policies. For more information, see twilio.com/en-us/legal/privacy.

ProDispatch and the businesses using our platform comply with Twilio's Acceptable Use Policy and applicable TCPA regulations governing automated text messaging.

8. Privacy

Your phone number and the information you provide during a ProDispatch SMS conversation is used only to fulfill your service request and is shared with the home service business you contacted. We do not sell your information or use it for marketing purposes.

For full details on data collection and your rights, see our Privacy Policy.

9. Contact